The Customer Should Always Come First

Whatever happened to (good old common sense) customer service in America? Seriously, why is it the same companies keep getting by with the same old nonsense over and over? It’s time Americans started speaking up in a big way. Answer in short: Don’t buy from that company until they understand who the boss is, the customer.

All of your complaining to friends and family may make you feel better, but if you really want to hurt a company, stop doing business with them. Better yet, publish your feelings online. Find a bigger audience.

Serious Customer Courtesy Issues That Exist Today

1. No quick valid phone number to your business. You don’t want to solve my problem.
2. No quick email address to your business. You don’t want to solve my problem.
3. Rude, pushy person answering your phone, after I’ve searched an hour for your phone number.
4. Person answering your phone doesn’t speak clear, understandable English.
5. Voice automated secretaries are a total loser. Get a real human being.
6. Don’t tell me to punch numbers on my phone. Get an operator that breathes and speaks.
7. Don’t threaten me. I’ve already bought your product. I definitely don’t have to again.
8. Don’t accuse me of lying. If the product I purchased was working properly, I wouldn’t have called you.
9. On your corporate website, it might help to have customer feedback. Really.
10. Stop making the same old bad part. Even if your product is stellar, I’m tired of replacing that same part.
11. Make sure your product number is simple to understand. Please limit your numbers on the box, so that you do not further confuse the issue.
12. When I enter your premises, please have an associate somewhere nearby. I shouldn’t have to spend an hour chasing one down. Really.

I do believe that Americans are really sick and tired of being hoodwinked by companies that have completely forgotten what made them successful in the first place, the customer.

In these horrible economic times I would think that companies would bend over backwards to please the customer, but this just doesn’t seem to matter anymore. I think that the customer needs to voice their opinion more often, and get to the real heart of the matter.

The customer now has technology in his/her favor. One click of a button, and your behavior will be published all over the internet. It may not matter right now, but this could kill your business in the future.

I’ve found at least one website that I’m posting. I personally haven’t tried it yet, but I plan to. If I find any other websites like this one, I’m going to post those as well. Here it is: Customer Satisfaction Monitor

Lastly, I also think that customers should be nice at all times as well. You do not need to be rude just to get service. Try working behind the counter sometime. Put yourself in their shoes. I am apalled to see someone torturing a new employee at McDonald’s over something so simple and trivial. Get a life man!

And the rude old guy (your wife is always embarrassed) at Arbys. Really, dude these people make minimum wages. This is not a five star restaurant. If you expect five star service, go to a five star restaurant and pay for it. Get a life!

And as I always say, if the business isn’t treating you right, find one nearby that will!