My new Roku media player arrived in the mail and I was in a state of bliss. Finally, another electronic gadget to render the man cave complete. You know the routine. Unbox. Never read instructions. High expectations. No patience. Internet TV not happening this time. Ouch. Roku remote control won’t work I guess. Now I need anger management! Somebody please help me!
No need to panic. The Roku Remote Control (with purple tag) has a secret panic button. Seriously folks. Pull the plastic cover in the back of remote, and you’ll see a little button. The Roku guys call it a ‘pairing’ button. You must ‘pair’ the remote with the Roku player that plugs into a wall outlet. Press the panic button and hold please! (Note: My other Roku player played fine right out of the box, with no need of pairing.)
But, be sure to unplug the Roku player for approximately 5 to 15 seconds and plug into wall socket. Then push the panic button and hold for 5 seconds. Here are a few items to check. Make sure the little plug inserted into the Roku player is properly secured.
***** Your Android, iPhone, iPad, iPod, etc. will effectively function as a remote control with Roku player. There’s an app for that.
If Roku Remote Isn’t Functioning
1. Point the remote directly at your Roku player.
2. Try moving closer to your player.
3. Make sure the batteries are fresh or new and inserted properly.
4. Make sure the front of player isn’t obstructed.
5. If the status light on the front of your player flashes once each time you press a remote button, the problem is not with the remote.
Take a sip of your favorite beverage. Inhale, then exhale. Repeat after me. I will not get angry. I will not run to the post office and ship this thing back immediately. I will not panic. Okay. Smooth sailing from here. Here’s the Roku Guide so you can browse the Roku channels. Enjoy.
1. Unplug Roku player from wall outlet.
2. Wait 5 to 10 seconds. Plug Roku player back into wall outlet. Roku logo will bounce on TV screen. This is normal.
3. Remove plastic cover (battery door) from back of Roku remote control. It has a latch to press.
4. Insert batteries properly. Smooth bottom, or battery negative goes against the big spring. Positive post touches a small coil.
5. Press and hold the pairing button inside the battery compartment for 3 to 5 seconds.
6. Wait about 10 seconds for remote LED to stop flashing.
7. Try Roku remote again. It should work.
8. Smile.
9. Take family out to dinner. Go shopping afterwards.
10. Return home. Play with Roku as often as recommended.
44 Responses
Jose
May 23rd, 2015 at 7:58 pm
1This is all fine and well – but I’m using the Roku streaming stick and I now have a remote that is completely dead – no amount of turning off the stick (which doesn’t have an on/off of course – you’re left with just pulling the plug on it) and holding the pairing button makes any difference – the remote is useless. The app works – some of the time – but often it will suddenly fail to connect or see the stick and I then have a permanently “on” stick – with literally no way of controlling it. What genius designed the remote as a wireless signal on some channel that half the time conflicts with the actual wifi router? If it was a normal IR remote I would have added it to my one-stop generic remote control – where it would have worked better than the original. But no, that option is denied everyone. Frankly, I am at the point of binning the stick – how a device that fundamentally fails to even operate on a basic level is allowed to be sold to the unwitting public I will never know. Roku should be ashamed.
yolireals
June 12th, 2015 at 9:52 am
2I totally agree about the roku streaming stick. It is good that its wireless, but now the remote gets stuck and doesn’t work. I tried everything from new batteries, to unplugging it, the roku app, customer service…. Its terrible because even my old roku 1 works perfectly. I had the streaming stick for three months and already its acting up. My old roku i had for 2 years with no problems. I think roku needs to come out with a better remote for the streaming stick!
fedup
July 5th, 2015 at 7:28 am
3I agree. Do not buy the Roku streaming stick. You will have nothing but aggravation. I’ve tried doing the unplugging and hitting the “panic button.” No green light flashes. The remote is dead. A wasted $50.
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Jay
September 6th, 2015 at 9:05 am
6THIS SOLUTION WORK, FORGET ALL THE BLOGS, NO ONE KNOW EASY WAY. FOLLOW THESE STEPS AND IT WILL WORK.
I spent days to pair my remote, ROKU Support staff in INDIA USELESS, I don’t think they even know how ROKU Looks like.
So First thing you do load Android Mobile app (Roku Remote App) Or if you have newer phones it should have feature called Remote. on My Phone LG 4 ROKU was already in IPTV box section.
Once you have android remote or your phone, it will work without any problem.
Now use your phone and go do to the setting of ROKU, then and go to Remote Pairing and hit pair mode.
Your ROKU remote will pair in few seconds. That simple
Forget all other suggestions, no one really is giving a simple solution.
Enjoy
Jim
October 29th, 2015 at 3:46 am
7One item worked for me ONCE, and the Android app worked intermittently. As far as I’m concerned, the ROKU remote is the worst piece of fecal matter and we should ALL sue the company for their ignorance.
After hitting the pairing button the remote just keeps ON blinking but never works.
Mel
November 13th, 2015 at 12:11 am
8Just want others to know before they are lead down a very wrong path. IF YOUR REMOTE STOPS WORKING – AND YOU DO ALL STEPS ABOVE AND READ THE HELP DATABASE ON THE ROKU STEPS AND IT STILL DOESN’T WORK. AND, you replace the batteries, press the “pairing button” and no little green LED light lights up…DO NOT DO NOT DO NOT FACTORY RESET YOUR ROKU.
The “support rep” may tell you you must do this (even if you explain to them and ask them to confirm that the green light next to the pairing button should blink if you have fresh batteries in the device…and they say yes…and still insist that you factory reset).
IF YOU FACTORY RESET WITH A BROKEN REMOTE THE DEVICE WILL BE RENDERED USELESS. BEWARE!
It will be reset with no way to connect using ANYTHING (you phone app, your laptop, nothing). Not through your router, directly connected to the device, knowing the IP address of the Roku and attempting to hack into it, or even sign into it like you do your router when you want to tweak it. No access, no control, nothing.
The rep will lead you astray and tell you you must factory reset to get a new remote mailed to you because it’s the protocol.
If you are told this, tell them they are full of it and demand to speak to a senior rep or higher until you have them ship you a new remote.
In my case, my remote died, but the mobile app still worked to control the Roku. I explained ALL of this to the rep.
But at that time I didn’t know I wouldn’t be able to use the mobile app to reestablish setup of the device.
I followed the reps inane instructions and essentially cost me a trip to an electronic store to purchase a new device just so I could use the new remote to re-setup my roku that was sitting there stuck in “please pair your remote” mode.
I am now returning the newly purchased Roku and its remote and back to using my mobile app while I wait for my new remote to arrive.
Why the remote died I will never know, Not dropped, no water incidents, just working one moment, then freaky, then dead. Oh and the rep had even suggested I contact my ISP provider to have them switch the wifi channel I was using on my router. I told him how riduculous he sounded and again said there was NO GREEN LIGHT when I press the pair button – no response from the remote at all. AND I AM HARD WIRED AND I SET UP AND CONTROL MY OWN ROUTER AND IT HAS NEVER FAILED BEFORE AND MY PHONE APP WAS WORKING TO CONTROL THE DEVICE JUST FINE BEFORE HE HOSED IT ALL UP.
Good luck all – hope this helps someone.
Jennifer
November 15th, 2015 at 4:44 pm
9I bought a roku 2 a week ago. The remote does not work now. It does not have a pairing button inside the battery case. I have unplugged the roku and reply gaged it in. I do not know what to do now.
Zingbat Huffnstuff
February 5th, 2016 at 3:08 am
10I was much like Jennifer in comment #9. My Roku 2 remote just stopped working one day. The Roku site is great for troubleshooting IF you have a wifi or radio remote. There is no information I could find for IR remotes like those which come with the Roku 2.
Simple steps are as follows:
1) Replace batteries and makes sure they are in correctly (unlike most everything else in the world, both batteries go in the same direction). We’ll assume this doesn’t help.
2) Perform ‘camera test’ with Roku remote – basically point remote at digital camera (phone cameras work fine) and see if you can see the IR LED light up – the camera will pick up IR light and show it as pink-ish dots. Test on known working remote if you have doubts.
(http://www.wikihow.com/Check-if-a-Remote-Control-is-Transmitting-an-Infrared-Signal )
My remote was dead. No pink dots, no nothing.
3) Get your serial # off the bottom of Roku, and purchase information (date, location), then go to roku site, click chat, and wait for them to eventually say “we’ll ship you a new remote arriving in 3-5 business days”
4) Use Roku app on iphone or Android device in the intervening 3-days (and maybe never use the new remote you get in the mail).
5) Wonder what you did wrong in your life that this seemingly simple problem existed no where on the internet (or only buried in comment on an article from 2014 (provided they don’t try to validate my fake email)
Your Friend – Zingbat.
Melanie
February 18th, 2016 at 5:40 pm
11I cannot get the plastic cover off of the back of my Roku 3 remote. I see how to do it, it just won’t open.
Mimi
March 2nd, 2016 at 8:34 pm
12a dumb mistake by an old Mimi. I accidentally touched a button on my tv remote and lost connection with Roku. Any suggestions to get going again?
Mimi
March 2nd, 2016 at 8:46 pm
13Thank you. I fixed problem.
Lara
March 14th, 2016 at 6:38 pm
14Hi. I have literally tried every single thing possible to get my Roku remote working, it’s just dead. Never lights up. I went and bought a complete new Roku streaming stick and remote… that won’t sync to its remote either. That remote is also just dead. I tried all the support steps multiple times, called to make sure my wireless was set to the right channel. NOTHING WORKS. I can’t use the Iphone App because I have to set Roku up on my TV first and I can’t do that without the original remote. I am soooooo out of ideas!! Batteries are new. Nothing seems to work. Please help!
Moises Delacruz
April 16th, 2016 at 8:17 pm
15The roku remote enhanced, work with the wireless connection in the house; after trying diferents methods: reset, soft reset, hide wireless remote configuration, etc, etc. I find out that, is a signal or frequency what disturb the connection btw remote and the roku; so, I change the channel, and I found that the channel 9(most of the 96%) make my remote work again with out any problems. Try, change the channel of your router!, you could try the diferent channels, but 1 or 11, is just 50% success, but the channel 9, is the must to try. Good luck with your remote.
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April 17th, 2016 at 4:02 pm
16You may call on 18005852494 for support on Roku.
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